Part A: General & Website Terms

These terms and conditions outline the rules for the use of the website of PT Nakula Manajemen Indonesia, trading as Nakula Villa Management ("Nakula"), located at https://nakula.com/. By accessing this website you accept these terms. Do not continue to use the website if you do not agree.

In these Terms: "Client", "You", "Your" refers to the person using this website or making a booking. "The Company", "We", "Our", "Us" refers to PT Nakula Manajemen Indonesia. These Terms are governed by and subject to the prevailing law of the Republic of Indonesia.

Cookies

We use cookies. By accessing the website you agree to the use of cookies in accordance with the Nakula Privacy Policy. Cookies enable site functionality and improve usability; some affiliate/advertising partners may also use cookies.

License & Intellectual Property

Unless otherwise stated, Nakula and/or its licensors own all intellectual property rights in the material on this website. You may access it for personal use only. You must not republish, sell, rent, sub-license, reproduce, duplicate, copy, or redistribute material except as expressly permitted. No use of Nakula's logo or artwork is permitted without a trademark license agreement.

User Comments

Where the website allows comments, Nakula does not pre-screen them; comments reflect the views of the poster, not Nakula. We may remove any comment we consider inappropriate, offensive, or in breach of these Terms. By posting, you warrant you are entitled to do so, the comment infringes no third-party rights and contains no unlawful material, and you grant Nakula a non-exclusive license to use, reproduce and edit it.

Hyperlinking & iFrames

Government agencies, search engines, news organisations, directory distributors and accredited businesses may link to our website provided the link is not deceptive, does not falsely imply endorsement, and fits the linking site's context. Other organisations may request links by contacting us. Without prior written permission, you may not frame our webpages in a way that alters their presentation.

Website Disclaimer

The website and its content are provided "as is" and free of charge. We do not warrant that the information is correct, complete or accurate, or that the website will remain available or up to date. To the maximum extent permitted by law, we exclude all warranties relating to the website and its use. Liability arising from paid bookings is governed by Part B (see B10).

Part B: Booking & Reservation Terms

These terms apply to all villa/accommodation bookings made through Nakula.

B1. Booking & Payment

• A deposit confirms your booking; the remaining balance is due at least 7 days (1 week) before check-in. All bookings must be fully prepaid before arrival.
• All bookings are prepaid and non-refundable.
• A reservation is confirmed only once the required payment is received, and all requests are subject to availability.

B2. Cancellations, Amendments & Rescheduling

• No cancellations or amendments are permitted.
• Rescheduling may be possible in urgent circumstances, with supporting documentation required, subject to availability and any difference in rate.

B3. Check-in & Check-out

• Check-in from 2:00 pm; check-out by 12:00 pm.
• Late check-out requests incur an additional charge and are subject to property policy and availability.

B4. Arrival & Identification

• Please present the original booking voucher upon arrival.
• The lead guest must be at least 18 years old; valid identification may be required at check-in.

B5. Occupancy & Extra Guests

• Each property has a maximum occupancy stated in its listing. Total occupancy must never exceed this maximum.
• Extra guests are subject to prior approval and an additional extra-person charge.

B6. Security Deposit & Damage

• A refundable security deposit is collected at check-in and refunded after check-out, less the cost of any damage, loss, or missing items.
• Guests are responsible for any damage to the property or its contents during their stay.

B7. Currency

All transactions at the property are conducted in Indonesian Rupiah (IDR), based on the property's current exchange rate.

B8. House Rules

• Smoking: policy varies by property and is stated in the listing/confirmation. Where indoor smoking is prohibited, a cleaning fee applies for any breach.
• Pets are not allowed.
• Events are not permitted without prior notification to property management; event policies apply.
• Guests are expected to respect the property, neighbours, and quiet enjoyment. We may terminate a stay without refund for serious misconduct or breach of these Terms.

B9. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, extreme weather, government action, or disruption to utilities or transport.

B10. Limitation of Liability

To the maximum extent permitted by Indonesian law, our total liability arising out of or in connection with any booking is limited to the total amount paid by the guest for that booking. We are not liable for indirect, incidental, or consequential loss, or loss of enjoyment. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under applicable law.

Part C: Nakula Rewards Loyalty Program Terms

Effective 1 July 2026 ·Version 1.0. These terms apply in addition to Parts A–B. Where they conflict on loyalty matters, Part C prevails.

C1. Overview & Definitions

Nakula Rewards (the "Program") is the guest loyalty program of PT Nakula Manajemen Indonesia (trading as Nakula Villa Management) for direct bookings made on nakula.com. By joining, you ("Member") agree to these Terms.

• Member: an individual with a registered Nakula Rewards account.
• Points: loyalty currency earned on qualifying bookings, where 1 point = IDR 1 in redemption value.
• Tier: your membership level (Silver, Gold, or Diamond), based on nights stayed.
• Qualifying booking: a direct room booking made and paid through nakula.com under the Program.
• Voucher: a service credit issued when you redeem points (see C7).

C2. Eligibility & Membership Accounts

• Membership is free and open to individuals aged 18 or over.
• One account per person, registered and verified by email address.
• Accounts are personal and non-transferable. Points and Vouchers cannot be transferred, merged, pooled, sold, or combined between accounts.
• Points are credited only to the lead booker who paid for the reservation, not to other guests on the booking.
• Not eligible to earn: travel agents, OTAs, tour operators, corporate resellers, third-party channels; and Nakula staff and villa owners on their own stays.
• You are responsible for keeping your account details accurate and your login secure.

C3. Earning Points

• Points are earned only as tier cashback (see C4) on direct room bookings made and completed through nakula.com. Add-on services do not earn points.
• Points are calculated on the net cash amount paid by the Member (after tax). No points are earned on any portion of a bill paid with points.
• Points are credited only after the stay is completed (check-out), not at the time of booking. A cancelled booking earns no points. Example: a Gold member who pays IDR 10,000,000 in net cash for a completed stay earns 8% in points
  (800,000 points).

C4. Membership Tiers

Tiers are based on Total Night of Stay over a rolling 12-month period.

1. Tier Silver: Default on sign-up, 5% Cashback (earned as points)
2. Tier Gold: 30 or more nights, 8% Cashback (earned as points)
3. Tier Diamond: 60 or more nights, 10% Cashback (earned as points)

•  Your tier is recalculated automatically on the trailing 12 months. If qualifying nights fall below a threshold, your tier downgrades and you earn at the lower rate going forward.
• A tier change does not affect points already earned; those remain valid for their full validity period (see C5).
• Each tier may include additional benefits, which Nakula may set or vary from time to time (see C7–C8).

C5. Points Validity & Expiry

• Points are valid for 24 months from the transaction that earned them (rolling expiry).
• Points are redeemed first-in, first-out (FIFO), with oldest points used first.
• Expired points are removed automatically and cannot be reinstated.
• We will endeavour to notify you by email before points expire, but tracking and using your points remains your responsibility.

C6. Redemption

At launch (Phase 1), points are redeemable only for service Vouchers (see C7); they cannot be applied directly as a discount on a room bill.

• There is no minimum transaction and no maximum redemption limit.
• Phase 2 (planned for late August 2026): Members will also be able to apply points directly toward a booking bill, up to 100% of its value. These Terms will be updated when that option goes live.

C7. Vouchers

When you redeem points you receive a Nakula Service Credit Voucher.

• A Voucher is a fixed-value service credit (e.g. IDR 250,000) redeemable against Nakula services such as private transport, in-villa dining, and karaoke. The points required to redeem it are shown at redemption.
• Validity: each Voucher is valid for a set number of days from the date you redeem it (shown on the Voucher); it cannot be extended or reinstated once expired.
• Only one Voucher may be used per transaction. A single Voucher may be applied across multiple items in that transaction; any remaining balance is paid in cash.
• Vouchers are grouped by membership tier and carry no other conditions. (Conditional or location-based benefits are provided as automatic Offers, not Vouchers.)
• Vouchers have no cash value and are non-refundable and non-transferable. In-villa dining grocery costs are paid separately in cash.

C8. Complimentary Airport Transport

All Members receive complimentary airport transport, with vehicle(s) matched to the confirmed party size. The benefit increases with tier:

• Silver: One-way airport transfer, Zones 1–2
• Gold: Round-trip airport transfer, Zones 1–2
• Diamond: Round-trip transfer plus a vehicle upgrade, or one complimentary half-day tour per stay

 The complimentary transfer is capped at the standard Zone 1–2 rate for the matched vehicle(s). Beyond this, including Zone 3, extra hours, full-day tours, and additional or upgraded vehicles, may be paid with points/Vouchers or cash.

C9. Cancellations, Refunds & No-Shows (Loyalty)

• Consistent with Part B, Nakula bookings are non-cancellable.
• Points are earned only after a completed stay, so a cancelled booking earns no points.
• If a booking on which a Voucher was used is cancelled or refunded, the Voucher is not restored; it remains used and is forfeited.
• For a no-show or partial stay where no refund is approved, the amount paid is forfeited and no points are earned.

C10. Account Dormancy

• Membership has no expiry; your account is never deleted for inactivity.
• With no qualifying stay for 24 consecutive months, your tier reverts to Silver and points lapse under the normal 24-month rule. Your account remains and reactivates automatically on your next booking.

C11. Fraud, Abuse & Suspension

We may suspend or close an account, and void or reverse points and Vouchers, where we reasonably believe there has been fraud, abuse, manipulation of the Program, a payment chargeback, or a breach of these Terms or our booking terms.

C12. Changes to the Program

Nakula may add, change, or remove tiers, benefits, cashback rates, the points conversion rate, redemption options, or any other element of the Program, and may suspend or end the Program, at any time, with reasonable notice where practicable. Where the Program ends, we will give Members a reasonable period to redeem outstanding points.

C13. Points Liability & General

• Points and Vouchers are a promotional benefit only. They have no cash value, are not property, and are not a financial instrument or deposit.
• To the extent permitted by law, total liability in connection with the Program is limited to the value of the affected points/Vouchers.
• If any provision is found unenforceable, the remaining provisions continue in effect.

C14. Privacy

Personal data is handled per the Nakula Privacy Policy: https://nakula.com/privacy-policy. By joining, you consent to Nakula contacting you with Program-related communications.

C15. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Indonesia. We aim to resolve questions or disputes directly and amicably; please contact us first (see C16).

C16. Contact

Guest Assistance: WhatsApp +62 811 3855 855 · [email protected] · nakula.com